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Returns & Exchanges
At Dylan Oaks, we want you to be completely satisfied with your purchase. If your piece isn't perfect, you can return or exchange eligible items within 30 days of delivery in their original packaging.
1
Initiate Your Return
Visit our online return portal and enter your order number and email address to start the process.
2
Prepare Your Package
Place the items in their original Dylan Oaks gift box and secure them inside a protective shipping envelope.
3
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
4
Receive Your Refund
Once our team inspects the returned items, your refund or exchange will be processed within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing